Everything you need to know
As Perth's premier mobile locksmith company, we want you to have peace of mind about using our services.
Call NowFrequently asked questions
Explore some of our commonly asked questions below. If you can't find the answer you're looking for, call us we're happy to discuss any queries or concerns.
How fast can you get to me?
We endeavour to get to you as soon as possible. When you call us, we'll give you a reliable and realistic time estimate over the phone. If your situation is a genuine emergency (for example, a child or animal locked in a hot car), and we can't get there fast enough, we recommend you call emergency services - as your safety is a priority.
What areas do you service?
We are able to travel and provide our services throughout the entire Perth metropolitan area. If you’re unsure whether we are able to service your area, head to our Service Areas page to see if your suburb is on the list, else give us a call at 0414 965 923
What payments do you accept?
We accept payments via PayID, Credit Card, Eftpos or Cash. Our accepted credit cards are Mastercard, Amex and Visa. We also accept payments via Union pay!
Do you cut spare keys if I need a duplicate?
If you are needing a duplicate or spare key cut, and your vehicle is drivable, it would be of benefit to yourself to contact your local locksmith shop to have your vehicle key cut over the counter, saving you both time and money.
We are purely a mobile locksmith only (no shopfront), however once we attend onsite for a lost/stolen/misplaced keys booking, we can then supply and cut additional keys onsite.
Can you provide new keys for me?
Yes — we're equipped to provide new keys on-site at any location if your keys have been lost, stolen, or misplaced.
I have locked my keys in a luxury vehicle – can you help me?
Yes, we specialise in automotive locksmithing. Atlas Lock and Key are well-equipped to unlock high security and luxury-model vehicles that other locksmith services — and even emergency breakdown services — may struggle to open. We regularly educate ourselves on the newest vehicle technology, helping us to stay up-to-date with evolving security systems.
Are your vans equipped with the right tools?
Absolutely — as a mobile locksmith we are fully stocked and house all modern Locksmithing equipment needed to ensure all work can be carried out on site. All vehicles include the latest in electronic equipment to enable quick and efficient servicing of all up to date high security locking systems.
Do you receive ongoing locksmith training?
We are constantly corresponding with Locksmiths worldwide to update our information, training, and tools. This allows us to stay on trend with the latest technologies on all automotive locking systems, including the latest up to date vehicles.
What happens if you can't actually help me?
In the highly unlikely event that we're unable to assist you, we have access to a network of specialist professionals and will put you in touch with someone who can help. It's a part of our Satisfaction Guarantee and our commitment to giving you the best outcome.
Are you licensed?
Yes. Atlas Lock and Key holds a current Security Agent, Consultant and Installer licence issued by the Western Australian Police (No. 06258), and a current Motor Vehicle Repairs Business Licence (No. MRB1752) issued by the WA Department of Commerce. We're also members of the Master Locksmiths Association of Australia.
Ask a question
Call us today and our experts will be happy to answer all your questions.